ca9999 Terms and Conditions

ca9999 ("Platform", "we", "us") is an online gaming and betting service provider operated for Bangladeshi players. These terms and conditions ("Terms") apply to the use of all ca9999 services, products and the platform.

By accessing the ca9999 platform, creating an account or using any service, you ("user" or "player") acknowledge that you have fully read, understood and agreed to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

These Terms have been prepared in Bengali and are drawn up in accordance with the laws and regulations applicable to players in Bangladesh. ca9999 reserves the right to modify these Terms at any time. Changes will be considered effective from the date of publication.

1.1 Definitions

• "Platform" — the ca9999 website, applications and all associated digital services.
• "Player" — any person registered on the platform.
• "Account Balance" — the total funds held in a player's account.
• "Bonus Funds" — money granted as part of a promotion, subject to wagering requirements.
• "Wagering Requirement" — the obligation to bet bonus funds a specified number of times before making a withdrawal.
• "KYC" — Know Your Customer — the identity and age verification process.

Having an active account on ca9999 is a prerequisite for using all platform services. You must provide accurate and complete information at the time of registration. Providing incorrect or false information may result in account termination and forfeiture of all funds.

2.1 Registration Requirements

• Each player may create only one account.
• Creating multiple accounts from the same device, IP address or payment method is strictly prohibited.
• The name, date of birth and contact details provided at registration must be true and accurate.
• Account login credentials (username and password) must be kept completely confidential.
• Creating or operating an account in the name of or on behalf of a third party is prohibited.

2.2 Account Security

You are solely responsible for ensuring the security of your account. Keep your password strong and change it regularly. If someone accesses your account without authorization, notify our support team immediately. ca9999 will not be liable for any loss resulting from unauthorized third-party access to your account.

ca9999 is fully committed to preventing underage gaming. At the time of registration you must confirm that you are at least 21 years old. We may request documents to verify your age and identity at any time.

3.1 KYC Verification Process

ca9999 reserves the right to verify a player's identity in the following circumstances:

• Before the first withdrawal.
• For withdrawals of a significant amount.
• When unusual activity is observed on an account.
• During the resolution of any dispute or claim.

3.2 Acceptable Documents

The following documents are acceptable for identity verification:

• National Identity Card (NID).
• Passport.
• Birth registration certificate (for age verification only).
• Bank statement or payment method confirmation document.

ca9999 reserves the right to place withdrawals on hold until verification is complete.

ca9999 supports the most popular payment methods in Bangladesh. All transactions are secured by SSL encryption and processed instantly.

4.1 Deposit Rules

• Minimum deposit amount: ৳100 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, bank transfer.
• Deposits must be made only from a payment method registered in your name.
• Use of third-party payment methods is strictly prohibited.
• Once a deposit is completed it cannot be reversed.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Typical withdrawal processing time: 10 to 45 minutes.
• Withdrawal requests are approved only to the same method used for the deposit.
• If KYC verification is not complete, withdrawal processing may be delayed.
• Withdrawals may be temporarily suspended if fraudulent activity is suspected.

4.3 Currency

All transactions on the ca9999 platform are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not supported.

ca9999 offers players a range of bonus and promotional offers. Each bonus has its own terms and conditions which must be read carefully before acceptance.

5.1 Welcome Bonus

New players will receive a 150% bonus up to ৳8,000 on their first deposit. A 20x wagering requirement applies to this bonus.

For example:

• ৳1,000 deposit → bonus ৳1,500 → total balance ৳2,500.
• ৳12,000 deposit → bonus ৳8,000 (maximum limit) → total balance ৳20,000.

5.2 General Bonus Terms

• Bonus funds cannot be withdrawn before the specified wagering requirement is met.
• There is a set time limit for completing the wagering requirement.
• A player is eligible to receive the welcome bonus only once.
• Attempting to claim bonus benefits by creating multiple accounts will result in account termination.
• ca9999 reserves the right to modify or withdraw any bonus offer at any time.

5.3 VIP Cashback Program

Regular players can participate in the ca9999 VIP program. Cashback is paid out every week:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

VIP tier is determined based on a player's activity and participation on the platform.

Cricket betting, live casino, slots, fishing games and various table games are available on the ca9999 platform. Each game has its own rules which are displayed within the game.

6.1 Betting Rules

• Once a bet is placed it cannot be changed or cancelled.
• If a bet remains incomplete due to a technical error, ca9999 will review the situation and make a decision.
• ca9999 reserves the right to reclaim any funds credited incorrectly due to a system error.
• ca9999 reserves the right to correct any errors in displayed odds or results.

6.2 Cricket Betting

On ca9999 you can bet on BPL, T20 World Cup, IPL and other international tournaments. If a match is cancelled or abandoned, decisions regarding the relevant bets will be made in accordance with the applicable rules.

6.3 Technical Issues

If a game session ends mid-way due to loss of internet connection or device shutdown, the final decision will be based on ca9999's server logs. ca9999 does not accept liability for any technical failure on the player's side.

The following activities are strictly prohibited on the ca9999 platform and may result in account termination and forfeiture of funds:

• Creating or operating multiple accounts.
• Using the platform for money laundering or channelling illegal funds.
• Placing bets in a strategic or fraudulent manner to obtain bonus benefits.
• Attempting to hack the platform's software or exploit vulnerabilities.
• Using automated software or bots to place bets.
• Attempting to collect account information of other players.
• Abusive or threatening behaviour towards platform staff.
• Participating in or facilitating match fixing or manipulation.
• Conducting transactions using third-party payment methods.

If there is suspicion of involvement in any of the above activities, ca9999 may temporarily suspend the account during the investigation period and may notify the relevant authorities.

8.1 Rights of ca9999

ca9999 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these Terms and Conditions.
• Providing false or misleading information.
• Fraudulent, manipulative, or suspicious activity.
• Failure to complete KYC verification.
• Failure to pass age verification or evidence that the account holder is a minor.
• Potential violation of anti-money laundering regulations.

8.2 Player Rights

A player may close their account at any time. Before the account is closed, the opportunity will be given to withdraw any legitimate funds held in the account (excluding bonuses). A request to close an account can be made via live chat or by email at [email protected].

8.3 Funds in Closed Accounts

If an account is closed due to fraud or a breach of these Terms and Conditions, ca9999 reserves the right to forfeit the bonus funds in that account. If the player is found to be innocent following an investigation, any legitimate funds will be returned.

ca9999 provides its services on an "as is" basis. ca9999's liability is limited or absent in the following cases:

• Loss of a game or bet due to internet disconnection.
• Errors by third-party service providers (payment gateways, game providers).
• Service unavailability during unexpected technical outages or scheduled system maintenance.
• Losses resulting from a player's own negligence or sharing account credentials with others.
• Restrictions on service use due to the player's location or local laws.

ca9999 makes every effort to keep all infrastructure secure and carries out regular maintenance. Players will be notified in advance of any known issues wherever possible.

ca9999 places the highest importance on the privacy of players' personal information. Full details of how we collect, store, and use your data can be found in our Privacy Policy.

10.1 Purpose of Data Collection

• Account creation and management.
• Identity and age verification (KYC).
• Transaction processing and fraud prevention.
• Providing customer support.
• Improving platform quality.
• Fulfilling legal obligations.

10.2 Sharing Information with Third Parties

ca9999 does not sell players' personal information to any third party. However, information may be shared in the following cases:

• With payment providers for the purpose of processing payments.
• In response to legitimate requests from legal authorities.
• With relevant investigative agencies for fraud prevention.

Please read our Privacy Policy for more details.

ca9999 places the highest priority on responsible gaming. We believe gaming should be a healthy form of entertainment, not a source of financial problems.

11.1 Self-Exclusion Feature

A player may request a temporary or permanent break from their account. Please contact us via live chat or email to use this feature.

11.2 Setting Limits

The following limits can be set to keep your gaming under control:

• Daily, weekly, or monthly deposit limits.
• Session time limits.
• Loss limits.
• Account suspension for a specified period.

For more information on responsible gaming, please visit our Responsible Gaming page.

ca9999 reserves the right to change, amend, or update these Terms and Conditions at any time. Players will be notified of significant changes by email or via a notice on the platform wherever possible.

Updated Terms and Conditions will take effect from the date of publication. Continued use of the platform after any changes will be considered acceptance of the new terms.

The latest version of the Terms and Conditions will always be available on this page. We recommend that you visit this page regularly.

12.1 Dispute Resolution

Any dispute between ca9999 and a player will first be addressed through negotiation. Dispute-related complaints can be submitted by email to [email protected] or via live chat. Our team will review every complaint with the utmost integrity and impartiality.

12.2 Contact

If you have any questions or comments about these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available.